Norfolk Teleshopping Service

What is it?

Teleshopping is a grocery service, delivered by Norfolk County Council using internet grocery stores such as Tesco, Sainsburys, Waitrose and Asda.

How does it work?

We call you to take your grocery list and preferred choice of store.  We then, whilst speaking to you, order your groceries and arrange for them to be delivered at a time to suit you.

Payment for groceries (and delivery if applicable) is made via debit or credit card or cash* (*cash on delivery is a very limited option, which depends entirely on local store availability – the larger internet stores will only accept card payment) on delivery.

If help is needed with unpacking this can also be arranged with one of our volunteers.  After the initial shop we call at a pre-arranged time to do the next shopping order.

How much does it cost?

Membership is £10 per quarter, which can be paid annually if preferred (£40).

If you wish to use the service on a less regular basis we have a ‘Rainy Day’ package.  This costs just £10 and entitles you to 6 shops, which can be taken at any time, with no expiry date.  Ideal for unexpected emergencies, discharge from hospital or bad weather.

How do you join?

To join or for more information please contact our team on:

01603 638435

Alternatively you can email us:


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